What is your returns policy?
If you purchased an in-stock item which isn't quite right, you are welcome to return it for a store credit so long as it is returned in original unworn condition with original packaging. For hygiene reasons, earrings cannot be returned.
Items must be returned within 15 working days after the date it was received, and must be carefully packaged and returned via courier. Return shipping charges are the buyers' responsibility.
Made to order/ sale items:
Made to order or sale items are non-refundable and cannot be exchanged, so please choose carefully.
Faulty/ damaged items:
If for any reason your item arrives faulty or damaged, I will do everything I can to make things right. Please contact me directly and I'd be more than happy to assist.
Please note that all my pieces are entirely finished by hand and so there can be minor variations between each piece. I do my best to describe and photograph all items as accurately as possible, and any minor variations between products will not be considered as faulty.
How can I find out my ring size?
I use the UK alphabetical ring size system to size my rings. For the most accurate sizing, I recommend you visit your local jeweller who will be able to size your finger in store.
Please note that many variables can affect your ring size, including - band thickness (thick 3mm+ wide bands will feel tighter, and narrow 2mm- bands will feel looser), the weather, weight changes/ medical conditions, and even the time of the day (fingers are often bigger towards the end of the day). That said, my rings will look equally good on any of your fingers...middle, ring or pinkie!
Due to the hand carved nature of my designs, many of my available rings are unable to be resized. I am working hard on making more designs available in different sizes, so watch this space!
Do you ship internationally?
Yes! I use New Zealand Post International Couriers for shipping outside New Zealand. This includes full tracking and signature on arrival to make sure your delivery doesn't go astray. I offer the following fixed rates:
Australia - NZ$30 (4-6 working days delivery target after dispatch, please expect delays during holiday periods)
Elsewhere - NZ$60 (due to the pandemic I am unable to guarantee any delivery timeframes - long delays are to be expected)
Please note any custom fees, duties and/or GST/VAT payable will be the buyers responsibility. No P.O. Boxes.
The item I want is out of stock?
Yes, but hopefully not for long!
It's just me behind the scenes, so should anything become out of stock I will be busy making more as soon as time and my fingers allow! I will be updating my social media channels (Instagram, Facebook) when items return to stock, so keep a look out there.
How can I look after my jewellery?
To keep your jewellery looking pretty, gently scrub your piece with a soft toothbrush in warm soapy water (pH neutral), dry thoroughly and then gently rub with a polishing cloth.
To help protect its surface, please remove when washing, cleaning, sleeping, swimming, exercising, gardening and when using any lotions, sprays or other abrasives.
Sterling silver will also age and tarnish naturally over time due to its exposure to air and moisture. To help reduce this, store your jewellery in an enclosed manner when not in use. Alternatively, wear your jewellery as much as possible - the natural friction from daily wear can also help reduce the amount of tarnish which builds over time.
All orders will receive a jewellery care card with each purchase.
What do you have planned for the future?
Watch this space! I have many new designs I'm currently working on and plan to release over time. This will include more varied ring sizes, different metals, and made to order designs. Please follow my Instagram and/or Facebook accounts to keep up to date!
Thank you so much for your support and shopping small business xx